Returns & Exchanges
We hold our craftsmanship to the highest global standards. Our return and exchange rules depend on the type of product you purchase. Please check the individual product page for the exact number of eligible days.
Ready-to-Ship Products
Both returns and exchanges are accepted. Please raise your request within the specific days mentioned on the product page. The carpet must be unused and originally packed.
Pre-Order Products
Strictly no returns. Because these pieces are freshly hand-knotted specifically for your order, all sales are final. Exchanges are accepted within the specified timeframe.
Custom Studio Orders
Custom carpets crafted exactly to your custom dimensions, colors, and designs are non-returnable and non-exchangeable, unless they arrive damaged during transit.
How to Initiate
Simply contact our support team with your Order ID and clear photographs of the product. Once approved, we will guide you through the reverse pickup process.
The Return Process
1. Effortless Initiation
Share your Order ID and clear photographs of the item with our support team to commence.
2. Concierge Pickup
We schedule a prompt and secure reverse pickup directly from your doorstep.
3. Inspection & Refund
Upon pristine inspection at our studio, your refund is swiftly and securely processed.
Important Note
Please note: For all returns and exchanges, the customer is responsible for both the pickup and delivery shipping costs. Items must be unused, unwashed, and in their original packaging.
Require personal assistance?
Talk to an Associate